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Dominion => Bug Reports => Other Bugs => Topic started by: marsnoname on 12 March 2020, 11:04:23 AM

Title: I pay 12U for the new card,but I don`t see nothing change?
Post by: marsnoname on 12 March 2020, 11:04:23 AM
I pay4U+4U for  Gold 2 months,and pay 4U for silver 2 months,but my account no have it,WHY?
Title: Re: I pay 12U for the new card,but I don`t see nothing change?
Post by: marsnoname on 12 March 2020, 11:19:15 AM
交易号： 4BC56433N73647045
Title: Re: I pay 12U for the new card,but I don`t see nothing change?
Post by: marsnoname on 12 March 2020, 11:19:46 AM
交易号： 6R9786552X085133D    
Title: Re: I pay 12U for the new card,but I don`t see nothing change?
Post by: Stef on 12 March 2020, 08:53:30 PM
Hello marsnoname,


I can see you started the payment process with our payment provider three times yesterday. The first one timed out before you selected any payment method, then started one with "sofort banking" and also an attempt with paypal. However none of those processes finished, they all timed out. This means they never got your money, which means I never got it.

I don't know why your payments didn't go through, I don't have access to that information.
But I assume that means you also never lost the money. If this is not true, please let me know.
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