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Dominion => Support => Topic started by: shundi on 12 January 2021, 05:31:45 AM

Title: Merge Accounts?
Post by: shundi on 12 January 2021, 05:31:45 AM
I made a mistake and created a new account not realizing that I had an old account.  All of my contacts are on the original account but I have a paid subscription on the new account.  Both accounts are under the same email.  Is it possible to merge two accounts so I can keep the friend list and the game history?  If this isn't possible, then I guess I will just delete my old account?

Thanks,
Title: Re: Merge Accounts?
Post by: Stef on 20 January 2021, 11:30:08 AM
Quote from: shundi on 12 January 2021, 05:31:45 AM
I made a mistake and created a new account not realizing that I had an old account.  All of my contacts are on the original account but I have a paid subscription on the new account.  Both accounts are under the same email.  Is it possible to merge two accounts so I can keep the friend list and the game history?  If this isn't possible, then I guess I will just delete my old account?

Thanks,

I moved your subscription over to the other account.

kind regards,
Stef
Title: Re: Merge Accounts?
Post by: shundi on 23 January 2021, 01:19:12 AM
It appears that when you merged my accounts I lost my subscription that I just bought? it shows no subscriptions on my account but I purchased a semi-annual subscription this month? Help :'(
Title: Re: Merge Accounts?
Post by: Ingix on 23 January 2021, 03:12:20 PM
Well, the accounts weren't "merged", the subscription was transferred from one to the other. But I've written you a personal message in the mean time how to proceed now.
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