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Messages - Bludrok

#1
General Discussion / Re: Pricing and reimbursement
04 January 2017, 04:56:27 PM
Quote from: Stef on 04 January 2017, 01:36:37 AM
Quote from: TwoWhiteBears on 04 January 2017, 12:35:31 AM
Quote from: Watno on 03 January 2017, 11:16:00 AM
You payed money to Making Fun, whose license to online Dominion expired at the end of the last year. ShuffleIt can't do anything about that.
You guys agreed to make a new client knowing this would be an issue. You don't want to do anything about that.

I don't understand why you think that. I would love to do something about that. Unfortunately, it involves building a time machine, going back 5 years in time, and warning Donald X. about this company making promises about his game beyond the scope of their licence.

Do you realize we got none of that money you paid? What would you have us do? Don't get me wrong, I do understand your pain. It totally sucks that you were promised something you're not getting. But I can't create it for you out of thin air. I don't think any of the people involved in the creation of this situation were evil or anything. The worst you can accuse them of is being a bit naive. And not just them, also the people paying that $90 and actually believing they could play Dominion Online forever (I was one of them).

As a user who paid for a couple of online expansions, I disagree with your stance. You can easily grandfather the people who have already made purchases and allow them to have what they have already paid for. Now I understand you would not gain any money by this, but you would gain the trust of your users who, as long as you continue to publish good online content, are likely to make more purchases. Those users would also continue to pull in other, subscription based users to make the company profitable. This is just good customer service in my opinion.

In all honesty, I haven't played dominion online in a long time, and was only reminded about it when I received the email about the change. I came online to check it out, and based on what I see so far, will most likely not be back. It seems to me that many users will feel the same.

I do agree with others that if it was a subscription platform initially, this problem would not have occurred, however that is not how it was sold. Better be careful how you tread here, I could easily see this turning into a class action lawsuit.