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Messages - kumarpr228

#1
Support / Re: Purchasing Nocturne
09 January 2018, 11:29:53 AM
Just an update.

Stef got back to me and Stef has already prorated my account.  Again I don't know if I am using prorated correctly.

My gold subscription now ends 3 month earlier but I have access to the newest expansion.

I must say this has been a fantasic customer service expereince for me.

Most companies would say screw you to their customers and say you have to give us more money.

So thanks again to stef for the great customer service and thanks again to the other forums members for helping me with my issue.

#2
Support / Re: Purchasing Nocturne
09 January 2018, 04:11:50 AM
Message sent.  Thanks for your help.
#3
Support / Re: Purchasing Nocturne
08 January 2018, 05:47:00 AM
Thanks for the info.

What is the best way to get in tough with sef?

Thanks again for your help.
#4
Support / Re: Purchasing Nocturne
07 January 2018, 09:08:59 AM
Thanks for the reply.

I am still confused.

I purchased a gold subscription for 2 years April 2017.  So how can I get my account prorated for the new expansion?  How can I make this change so my gold subscription will end earlier but I now have access to Nocturne.

Thanks again for your help.
#5
Support / Purchasing Nocturne
07 January 2018, 03:55:13 AM
I have a question about making a purchase for Nocturne.

I purchased a gold subscription last year and it ends on April 25 2019.  How do I purchase the Nocturne set?  I don't want to pay anymore money.  I understand that Nocturne gold subscription costs more then before it was released.  Could you just change when my subscription ends to account for the increased gold subscription fee for Nocturne?  Meaning instead of ending on April 25 2019 it will end a few months earlier to take into account the higher gold subscription fee for the new expansion.

Thanks in Advance for your help.
#6
Dear Doanald X

Thanks for the reply.  With our table top games with we randomly choose our kingdom cards from every card except for black market cause no one wants to take the time to set it up.

Here is hoping that there is enough player demand for the replaced cards.

/fingers crossed


#7
I think you might have misunderstood.

When a player starts a new account they are rank 20 correct?

So if someone is ranked 60 and then start a new account they will start at rank 20 and be playing other low ranked players for a while till they get their personal rank back up to 60.

This is a twink player.

I don't know enough of how the ranking system works so I don't know how fast or how many games this person would have to play to get back to their old rank of 60.


#8
Dear Shuffle iT

Could it possible if you included the cards from first edition Intrigue and First edition Dominion for gold subscription players.

My friends and I don't meet for table top games as much these days, maybe about 3 times a month.

We still play with the first edition cards.  I don't think there is such a think as a bad or useless card, it all depends on the board and what the players choose.

I would love to be able to play with the first edition cards.  It would great if yo could them back in the game.

If anyone else would like to have the first edition cards back in the game please reply to this post.

I want to keep the 2nd edition cards but would like to have the option of playing with those first edition cards as well.

Thanks in advance Shuffle iT.
#9
Dear Stef

Thanks for the reply

I just checked the leader board and about 5-8 have over 400 games played, and one had 37 games played.  I am sure that not all of them are twinks, but there are a few.  Maybe some players are just joining from years of table top play they are great players.  I play Overwatch casual but twinks will happen in any game that has a rating system.

My main reason that I have bat taste in my mouth is that it feels that I have been punished by paying for a 2 year gold subscription.

Hindsight is 20/20.  If I could go back I would have only paid for a 1 month subscription and made a new account each month.

As it stands there is an incentive in the game to not pay in advance and instead pay month to month.  There is no incentive to pay in advance other then the hassle of imputing your payment information each month and starting a new account each month.

If the game could implement some kind of cosmetic rewards for long term players I think this would give great incentive for players to pay in advance and not make twink accounts. 

Maybe I am using the term "Twink" incorrectly.  For me it refers to players that are experienced at a game and choose to make a new account so they can play lesser skilled players and get a higher rank/reward.

Also, I have made assumptions about the rating system.  I am not math major and I have tried to read the ranking system methodology but it turns to Greek very quickly for me.

Thanks for visiting the forums and give us information.

Keep the good work stef, love this game.
#10
Support / Re: Playing with a VPN
02 June 2017, 01:53:41 AM
Thanks for that link.

Super helpful, I found out that when I can't reconnect to game it seems that my opponent has quite and I have been awarded the victory.
#11
Not a fan of the dominion tournament.

It requires you to have 2 hours free to play 6 games.  Part of the fun of the online version of the game is the speed, Just a pain for me to arrange a 2 hour block a week to play and being in China time zone differences don't help.

Also don't have the patience to play Dominion for 2 hours straight, the best part of dominion online is if I have 20 min to kill I can jump on and play a game.

The idea of having two rankings, one ranking system is life time, and the other ranking system resets every month.

I agree with trophies and icons to show how many games you have played.  Having cosmetic based rewards I feel will decrease the incentive for twinks.
#12
Thanks for the ranking information.

I think you might have misunderstood how a season works.

Let say a season lasts 3 months.  You would have 3 choices, ranked game, unranked game, or season game.

The ranking in the season game gets reset ever 3 months, the ranked never gets reset.

No the player has a choice to play a ranked or a season game but now not longer needs to start a new account each month.

#13
Support / Re: Playing with a VPN
01 June 2017, 06:51:39 AM
I should explain a little more. 
When I refresh my browser, it takes me back to the long in screen.  50% of the times I log back in it reconnects me back to my game and the other 50% it takes me to the matching tab of the game menu.

What happens when I log back in and it is not reconnecting me to my game?

It never taken me more than 1 min to refresh my browser.

Thanks for the reply:D
#14
Support / Playing with a VPN
01 June 2017, 06:13:18 AM
Dear Shuffle IT

I play from P. R. China

I can play without a vpn (astrill) but I like to listen to YouTube while I am playing.  YouTube is blocked in main land China. 
Almost at least once a game my browser (google chrome) freezes.  I then go to refresh the browser and have a 50% chance of reconnecting to the game.  I also have a 50% chance of not reconnecting and going back to the main screen. 

My question is this:  those instances when I do not get reconnected back to my game does that mean that my opponent has resigned before my browser has had a chance to refresh?  Does refreshing my browser cause me to resign to my opponent.  I understand if I take too long to refresh than my opponent can force me to resign.  Refreshing my browser never takes more than 20-30sec.

What are the possible outcomes when I am unbale to reconnect to my game once I refresh my browser?
1.   If I take too long then my opponent has forced to me to resign.
2.   If it only takes my browser a few secs to refresh but I go back to the main screen instead of reconnecting to my game, what has happened?
   a.   Has my opponent resigned?
     i.   If my opponent has resigned during the time it takes for my browser to refresh do I get a win?
   b.   Has my opponent won because I have refreshed the browser?
   c.   Something else?
Also I have about a 90% chance to have my browser freeze at the end of the game.  I see the end game screen about 10% of the games I play.  Is there anything I can do at my end to be able to see the end screen more often?

Thanks in advance for all your help.
#15
Dear Shuffle IT

Love the game.

I was wondering if you could implement a season option.  Where your ranking gets reset at the start of each season.  Length of a season, 1 month-6 months.

When I check the leader board most of the players in the top have less than 200 games played, I have even seen some with 20 games played.  This does not bother me.  It's your money, if you want to start a twink account go ahead.  However, I paid in advance for a 2-year gold subscription.  I would love to start a twink account.  I am a better player now than I was last week, last month, last year, etc.  However, since I paid in advance for 2 years it seems that Shuffle IT punishes me and other players that have paid in advance.  I should have instead only paid month to month and start a new account each month.  I was wondering if you could give some kind of reward (cosmetic in nature) for players that have large number of games played.  Maybe a reward when you reach 1,000 games played, 5,000, 10,000, etc.  At least his way I don't feel like I have wasted money by paying two years in advance.  As a business, it seems that you should rewards those customers that pay in advance since it's a guaranteed revenue stream for you company.

Implementing seasons would decrease the incentive for players to only pay month to month and start new accounts.  If you implement some kind of cosmetic reward for long term players then you would give incentive for your customers to pay in advance.  I know this is a small company and you are limited to the number of programmers to make changes to the game.

Don't want to sound like I am complaining.  I have a score rank of about 50 with 600 games played.  I am proud of this because if I play well i can see rank slowly increase.  When I go see the leader board it gets a bit disheartening by seeing so many twinks. 

Thanks in advance for all your future work on dominion online.  Love this game so paid for a 2-year gold subscription in advance.