Unfortunately, 2 cents might not be sufficient.
It seems like jsh should add "I'm only a volunteer" to each of his replies. Of course, that would increase his workload even more (if only by a little).
I'm not part of Shuffle iT either (only a player) but I'm pretty sure that the current pricing of Dominion Online just doesn't support multiple full-time employees. So the company has to rely on the community to provide the current level of service, and I have the feeling that the community is doing quite a good job.