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21
Support / Re: Payment for subscription -- nothing seems to be working
« Last post by Ingix on 21 November 2020, 10:43:41 AM »
There was a problem with the communication between payment processer and Shuffle iT, that resulted in these problems, you can read a bit more here in the forum Also purchased gold subscription but didnt apply to my account.

The problem should be fixed now and all the bought for subscriptions are delivered and any multiple payments refunded. If that isn't true for you, plese respond!
22
Support / Please delete my account/s
« Last post by iamgreendabadee on 21 November 2020, 04:27:24 AM »
I found a few of my old accounts I wish to be removed, please. Usernames: bluedabadee, Imbluedabadee, Iamgreendabadee. I can prove they are mine by e-mail if needed. Also please delete this ShuffleiT account too. Thank you!
23
Support / Re: Also purchased gold subscription but didnt apply to my account
« Last post by Stef on 21 November 2020, 01:38:08 AM »
Sorry about this. We've had a problem processing some of the successful payments over the last ~40 hours.
During this period people would eventually get their subscriptions, but not instantly which is the normal behavior.


Bought a subscription via paypal, my credit card was debited but no changes in my account. Very upsetting...
Could someone please help me? Couldn't find any recommendation or where to reach out to for this type of error. It would be nice to at least have some guideline.
I see in the db you got the sub an hour after purchasing.

Purchased a gold subscription through PayPal earlier this evening but it has not applied to my account (Draumr). Please could you investigate and fix the transaction?

Thanks!
Yours took even longer: 4 hours :(


I've given you both a couple of extra days.
24
Support / Re: Payment for subscription -- nothing seems to be working
« Last post by dann on 21 November 2020, 12:11:56 AM »
Bought a subscription via paypal, my credit card was debited but no changes in my account. Very upsetting...
Could someone please help me? Couldn't find any recommendation or where to reach out to for this type of error. It would be nice to at least have some guideline.
25
Other Bugs / Subscriptions purchased but no benefit added to my account
« Last post by dann on 21 November 2020, 12:00:00 AM »
Bought a subscription via paypal, my credit card was debited but no changes in my account. Very upsetting...
Could someone please help me? Couldn't find any recommendation or where to reach out to for this type of error. It would be nice to at least have some guideline.
26
Support / Re: Also purchased gold subscription but didnt apply to my account
« Last post by dann on 20 November 2020, 11:51:41 PM »
Bought a subscription via paypal, my credit card was debited but no changes in my account. Very upsetting...
Could someone please help me? Couldn't find any recommendation or where to reach out to for this type of error. It would be nice to at least have some guideline.
27
Bug Reports / Re: Possession reset log and disabled undo
« Last post by Ingix on 20 November 2020, 11:19:08 PM »
That "seeing opponent's cards" is not really a bug. You were in control for their whole Possession turn, including the time at the end when they draw their 5 cards. So you are supposed to know their cards, and the client does this by showing you their hand cards. Notice that the once card they draw from Village Green this turn (not the Possession turn) is hidden.
28
Support / Re: Also purchased gold subscription but didnt apply to my account
« Last post by Ingix on 20 November 2020, 11:15:12 PM »
This has happened a few times this day/evening. The developer is aware of the problem and is trying to find/fix the root cause and deal with the subscriptions that were paid for and not delivered.
29
Support / Also purchased gold subscription but didnt apply to my account
« Last post by Draumr on 20 November 2020, 11:05:50 PM »
Purchased a gold subscription through PayPal earlier this evening but it has not applied to my account (Draumr). Please could you investigate and fix the transaction?

Thanks!
30
Bug Reports / Re: Possession reset log and disabled undo
« Last post by 2birdbrained4u on 20 November 2020, 10:33:05 PM »
I had the same bug in the game I posted below. But I also was (partly) able to see the cards of the oppononent on their next turn. This should maybe be fixed since the player can gain information about which attacks they have to fear from their opponent.
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