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Author Topic: Email link will not work for previous versions  (Read 1030 times)

Offline tbcb101

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Email link will not work for previous versions
« on: 01 February 2017, 10:40:27 AM »
Received an email with username and a link to register to use the new web format.  When I went to the linked paged it asked me to create account, which I tried to do but it said that the username already exists.  So I tried to log in and use the forgot my password function, it tells me that the username does not exist.  Anyone else having issues?

Offline Watno

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Re: Email link will not work for previous versions
« Reply #1 on: 01 February 2017, 11:17:47 AM »
Was the error message you got "name reserved" or "username already exists"?
Did you use the link labeled "click here"?
Is the name you tried using the one stated in your email (possibly you had multiple accounts)?

Offline tbcb101

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Re: Email link will not work for previous versions
« Reply #2 on: 01 February 2017, 12:51:11 PM »
It said name reserved, I did use the link labeled "click here", and I used the username stated in the email.  When I tried to log in normally using the username it stated "username does not exist". 

Offline Watno

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Re: Email link will not work for previous versions
« Reply #3 on: 01 February 2017, 01:09:09 PM »
What is the username in question?

Offline tbcb101

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Re: Email link will not work for previous versions
« Reply #4 on: 01 February 2017, 01:14:04 PM »
teressab

Offline Stef

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Re: Email link will not work for previous versions
« Reply #5 on: 02 February 2017, 10:45:41 AM »
Your link was used on Jan 2nd to create an account on our system with the name "Tbroadhead". Any chance that was you?