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Author Topic: My purchases expire?  (Read 380 times)

Offline jurisdiction

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My purchases expire?
« on: 24 August 2017, 03:51:30 AM »
I purchased all of the online expansions a couple of years ago. I just realized that they now have an expiration date of December 31, 2017.

I have to say, I'm incredibly disappointed. When I purchased the expansions a couple of years ago, I didn't purchase a subscription. I purchased the expansions outright.

Everyone who purchased expansions before Dominion 2017 should have access to those expansions forever. Period. Anything else is morally wrong.

Offline jurisdiction

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Re: My purchases expire?
« Reply #1 on: 24 August 2017, 03:54:50 AM »
Before you respond, let me pre-empt the certain rebuttal.

"But you can have permanent access to them... offline."

Again, when I purchased the expansions a couple of years ago I purchased online access to the expansions permanently. I didn't purchase offline access to the expansions permanently.

To take something away from me, and other customers in this position, is simply wrong.

Offline Seprix

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Re: My purchases expire?
« Reply #2 on: 24 August 2017, 04:33:16 AM »
This topic has been covered a million times already, and it might be worth your time to read the official responses to these complaints.

Offline JW

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Re: My purchases expire?
« Reply #3 on: 24 August 2017, 06:51:34 AM »
It's too bad the way this played out but the other company promised you something that they could never deliver on because they didn't have the license forever. That was wrong of them. The current company is only selling subscriptions for as long as they are guaranteed the license, so this won't happen again even if they lose the license.

Offline jurisdiction

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Re: My purchases expire?
« Reply #4 on: 24 August 2017, 07:53:04 PM »
This topic has been covered a million times already, and it might be worth your time to read the official responses to these complaints.

I could have guessed as much, but Shuffle iT deserves another post annoying them about it.

Offline LaLight

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Re: My purchases expire?
« Reply #5 on: 24 August 2017, 08:23:33 PM »
This topic has been covered a million times already, and it might be worth your time to read the official responses to these complaints.

I could have guessed as much, but Shuffle iT deserves another post annoying them about it.

ShuffleIT didn't promise you that you will have all the bought expansions. ShuffleIT haven't received the money you had paid to the other company. But nevertheless, ShuffleIT have made a huge discount for anyone who had bought those expansions from the other company.

Offline jurisdiction

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Re: My purchases expire?
« Reply #6 on: 25 August 2017, 05:57:03 AM »
ShuffleIT didn't promise you that you will have all the bought expansions. ShuffleIT haven't received the money you had paid to the other company. But nevertheless, ShuffleIT have made a huge discount for anyone who had bought those expansions from the other company.

"Sure, I sold you my car. But then I sold it to Bob. And Bob wants to keep it."

Offline jurisdiction

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Re: My purchases expire?
« Reply #7 on: 25 August 2017, 05:59:57 AM »
I do understand what you're saying, and perhaps Shuffle iT deserves less blame than I originally thought. But this clearly isn't a good customer experience. I can't say I'm a happy Dominion supporter after this experience.

Offline Cave-O-Sapien

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Re: My purchases expire?
« Reply #8 on: 25 August 2017, 06:22:20 PM »
ShuffleIT didn't promise you that you will have all the bought expansions. ShuffleIT haven't received the money you had paid to the other company. But nevertheless, ShuffleIT have made a huge discount for anyone who had bought those expansions from the other company.

"Sure, I sold you my car. But then I sold it to Bob. And Bob wants to keep it."

It's more like someone charged you for the rights to use their car but neglected to tell you they were only leasing it for a few years.

Offline jurisdiction

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Re: My purchases expire?
« Reply #9 on: 09 September 2017, 09:49:08 PM »
ShuffleIT didn't promise you that you will have all the bought expansions. ShuffleIT haven't received the money you had paid to the other company. But nevertheless, ShuffleIT have made a huge discount for anyone who had bought those expansions from the other company.

"Sure, I sold you my car. But then I sold it to Bob. And Bob wants to keep it."

It's more like someone charged you for the rights to use their car but neglected to tell you they were only leasing it for a few years.

Fair. I think that's a good analogy.

Still doesn't make it right, of course.