Login  |  Register

Author Topic: Amount owing says 0 Euro but no access  (Read 412 times)

Offline UsanaDiamond

  • Newbie
  • *
  • Posts: 5
    • View Profile
Amount owing says 0 Euro but no access
« on: 07 January 2018, 09:35:49 AM »
I paid for my subscription with Bitcoin, however it apparently wasn't enough.  I paid the 45 cent balance with credit card and now have a zero balance, but no access to expansions.

Please advise.

Offline Ingix

  • Global Moderator
  • *****
  • Posts: 810
    • View Profile
Re: Amount owing says 0 Euro but no access
« Reply #1 on: 07 January 2018, 11:31:02 PM »
I've sent a PM to Stef, because only he knows about payments. Is your in-game username the same as your forum name?

Offline UsanaDiamond

  • Newbie
  • *
  • Posts: 5
    • View Profile
Re: Amount owing says 0 Euro but no access
« Reply #2 on: 08 January 2018, 07:52:44 AM »
Yes, same name.

Offline Stef

  • Administrator
  • *****
  • Posts: 692
    • View Profile
Re: Amount owing says 0 Euro but no access
« Reply #3 on: 08 January 2018, 11:57:03 AM »
I paid for my subscription with Bitcoin, however it apparently wasn't enough.  I paid the 45 cent balance with credit card and now have a zero balance, but no access to expansions.

Please advise.

According to the logs/database, your first payment actually was successful. And you also should have access to the expansions, it all looks good from my perspective.

In the 'store' tab it lists your current subscriptions on the bottom lines.
Yours should be until 7 Jan 2019 for all sets.
Does it say otherwise? Or why exactly do you think you don't have access?

Offline UsanaDiamond

  • Newbie
  • *
  • Posts: 5
    • View Profile
Re: Amount owing says 0 Euro but no access
« Reply #4 on: 10 January 2018, 08:58:16 AM »
It asked me again for another .48 Euros.  Which I did

then it says the same thing as before -
Purchase   Gold subscription   until 

Jan 9, 2019
 Buy for €0
Select your country: 

I think I have the subscription though