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Author Topic: Technical glitch when trying to renew subscription  (Read 773 times)

Offline ngg971

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Technical glitch when trying to renew subscription
« on: 28 January 2019, 12:22:03 AM »

I tried to renew my gold subscription, but in the menu that asks to pick your country from a dropdown list, I keep getting a weird error saying "The country you selected does not match your IP address RO". I don't know what the system is on about - the country I selected IS the country I am currently living in (United Kingdom). So not sure how it's picking up an IP address that doesn't match. I also tried with a bunch of other countries and it keeps throwing the error FYI.

See screenshot attached.

Thanks for your help..

Offline Ingix

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Re: Technical glitch when trying to renew subscription
« Reply #1 on: 28 January 2019, 12:38:31 AM »
Well, for whatever reason the system thinks you are in Romania (I think that is what RO stands for). Are you by chance using some VPN for your internet or your browser (TOR)? Or something else that could explain this?

I'm kinda hazy on the exact details for the reason for this question, basically some EU online commerce regulations require 2 indicators for the country of residence, and Dominion Online asks the user and compares with the IP. Both methods can give errors, in this case the IP geolocation *seems* to be incorrect (Romania and UK are not 'near' each other).

The slightly unsatisfactory solution to this would be to put in Romania as your contry of residence, and then see how much VAT is added.

If you wait for 2 month, UK might no longer fall under that regulation anyway...