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Author Topic: Notification that subscription has expired  (Read 174 times)

Offline David Goldfarb

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Notification that subscription has expired
« on: 13 October 2019, 11:20:58 PM »
For the last couple of weeks, I've noticed that it's taken me much longer than normal to get automatched. Today, I happened to click on the "familiar cards" listing and noticed that all of the expansions were grayed out. It turns out that my subscription had expired on the first of the month, and since the "wait for expansions" checkbox was checked, I wasn't getting a game until someone who did have expansions came on and looked for an automatch.

It would have been very helpful to get some sort of notification that I needed to renew. I wouldn't have minded getting an email to my personal account; at the very least, how about a message in my game inbox? Something along the lines of, "Hey, we see your subscription has expired. Would you like to renew?" with a link to the renewal page.

Offline josh bornstein

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Re: Notification that subscription has expired
« Reply #1 on: 15 October 2019, 02:10:24 AM »
I'm shocked that this is not routinely done.  I can't think of another subscription-based business that does not do it--for obvious reasons.

I expect that it's something that will immediately move to the top of the To-Do list.

Offline SkyHard

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Re: Notification that subscription has expired
« Reply #2 on: 10 November 2019, 08:53:43 AM »
I agree. This seems like such an important thing (for obvious reasons).

After I played 5 days, I wondered why I always got nearly the same cards and yes, it was the end of my current subscription. So it has not been moved to the top of the ToDo list.