Subscription is current and now I am only getting base cards.

[LadyElle]

In Decembert 2019, I purchased an 18 month Gold subscription. For the past few days, I can only access base cards. When I go to the store, it doesn't show my subscription. What can I do? Who can I contact?

[Ingix]

Hi LadyElle,

if you can confirm that your in-game name is also LadyElle (or provide your in-game name, maybe in a private message to me if you don't want it public), I'll put this forward to the developer, who can check this.

Best regards,
Ingix

[LadyElle]

Yes, I am LadyElle in the game. I sent you a dm. Thank you.

[Stef]

In Decembert 2019, I purchased an 18 month Gold subscription. For the past few days, I can only access base cards. When I go to the store, it doesn't show my subscription. What can I do? Who can I contact?

Hi,

It appears as though you have two accounts: "LadyElle" and "Lady Elle". The one with the space is the one with the subscription.