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Author Topic: Subscription is current and now I am only getting base cards.  (Read 125 times)

Offline LadyElle

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In Decembert 2019, I purchased an 18 month Gold subscription. For the past few days, I can only access base cards. When I go to the store, it doesn't show my subscription. What can I do? Who can I contact?

Offline Ingix

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Re: Subscription is current and now I am only getting base cards.
« Reply #1 on: 12 October 2020, 08:59:33 AM »
Hi LadyElle,

if you can confirm that your in-game name is also LadyElle (or provide your in-game name, maybe in a private message to me if you don't want it public), I'll put this forward to the developer, who can check this.

Best regards,
Ingix

Offline LadyElle

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Re: Subscription is current and now I am only getting base cards.
« Reply #2 on: 12 October 2020, 09:39:02 PM »
Yes, I am LadyElle in the game. I sent you a dm. Thank you.

Offline Stef

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Re: Subscription is current and now I am only getting base cards.
« Reply #3 on: 13 October 2020, 01:19:15 PM »
In Decembert 2019, I purchased an 18 month Gold subscription. For the past few days, I can only access base cards. When I go to the store, it doesn't show my subscription. What can I do? Who can I contact?

Hi,

It appears as though you have two accounts: "LadyElle" and "Lady Elle". The one with the space is the one with the subscription.