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Author Topic: payment - domnion.games broken  (Read 129 times)

Offline mark.andersen

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payment - domnion.games broken
« on: 07 March 2021, 03:48:49 PM »
I went to pay the other night.  The payment linkage did not work.
The result was I did not get to play at all, and thought oh well, I'll spend my $ elsewhere.

Today I discovered that a charge had been processed against my credit card and now my account is active and I guess since I tried to pay and was unable to enjoy the services.

Is there anyone responsible for ensuring that services are delivered for which we are charged?

Offline Ingix

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Re: payment - domnion.games broken
« Reply #1 on: 07 March 2021, 10:30:31 PM »
First, to make it possible to examine at actual payment data, is "mark.andersen" your account name?

I don't really understand what the current exact situation is.

I understand your credit card has been charged.

Does the subcription you bought work? If you go to the "Account" tab, it should show all expansions you are currently subscribed to in color, with the ending date below it.

If the subscription works, do you want to continue using it, or want the charge refounded and the subscription deleted?

If the subscription does not work, do you want the charge refunded or the bought subscription activated?