Hello,
on December 18th, 2024 I payed for the 3 month complete subscription. In December I could play a few games with all cards. Since this January I only have the cards from the base game and my profile also shows that I have no running subscription although I payed for 3 month 3 weeks ago.
I would like to receive the content for the time I payed for.
Help appreciated.
What is your dominion.games account name? Reply with a private message if you don't want it public.
A week after your payment was made, a chargeback was issued. I don't know why, usually this is initiated by you somehow. It automatically triggers the reverting of the subscription. A week after that the chargeback was reverted, I didn't even know that was possible and not something the automated system was prepared for. But in the end I actually got your money.
I now manually prolonged your subscription to April 11nd, hopefully that settles it.
Hi Stef,
I'm happy to hear you could figure out what the problem was. Also thanks for the prolonged subscription.