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Dominion => Support => Topic started by: Dizabetta on 26 August 2025, 05:40:59 PM

Title: Need to merge accounts
Post by: Dizabetta on 26 August 2025, 05:40:59 PM
Hello,
I now have two accounts one with a subscription and one without. I want the UserName from the non-subscription account. Can you merge Dizabetta and NanaDiz both under my email to Dizabetta but make sure my subscription stays active?
Title: Re: Need to merge accounts
Post by: Ingix on 26 August 2025, 05:53:22 PM
Hi Dizabetta,

accounts cannnot be merged, but considering that they are both relatively new, I assume the following would be acceptable to you:

I move the subscription from Nanadiz to Dizabetta

If that's OK with you, just reply and I'll do it.

Best regards,
Ingix
Title: Re: Need to merge accounts
Post by: Dizabetta on 26 August 2025, 09:52:53 PM
That will be great! Thank you!
Title: Re: Need to merge accounts
Post by: Dizabetta on 28 August 2025, 05:51:24 PM
Hello? When can I expect this to be accomplished?
Title: Re: Need to merge accounts
Post by: Ingix on 28 August 2025, 06:37:25 PM
Sorry, I messed up. I did something that looked like I did what you wanted, but apparently I did something else (likely change a value to itself).

When I did the change now, it turns out I don't have the rights to make the change, so contacted the developer. He'll do the change.

Again, sorry, that way my error.
Title: Re: Need to merge accounts
Post by: Ingix on 28 August 2025, 10:25:49 PM
Now Stef did it, so the subscription now belongs to Dizabetta, as you wanted.