Frequently Encountered Problems

[Stef]

How to contact for support
Interactive is usually the most effetcive, so please join our discord: https://discord.gg/8TMvVUgwkD
You can also mail info@shuffleit.nl

After login, I'm stuck in the loading screen
Go to the login screen, enter username and password, but don't click login. Instead click "kick & resign". If it says "Kick succeeded", try logging in again. more on this button

"Already logged in"-error
Go to the login screen, enter username and password, but don't click login. Instead click "kick". If it says "Kick succeeded", try logging in again. more on this button

Server connection was closed or cannot be established
If you are behind a firewall, make sure to open the ports we use (443)