My rate doesn't change. Please solve it.

[High Peak]

Hello. Thanks for always entertaining me with this game.

The request is as the subject. Maybe from yesterday or a few days ago, my rate doesn't change after the rate battle.
Normally, the rate should change immediately after the battle, but it remains the same whether you win or lose.
There is no change after one day.
My username is High Peak. Please solve this problem.

I'm not good at English, so I use google translate to type sentences. So I'm sorry if the text is hard to understand.
Thanks to the administrators.

[Ingix]

Thanks for the report, High Peak.

This is not a personal problem with your account only, it affects everyone. I notified the developer about it.

[High Peak]

ok, thank you. :D

[High Peak]

Hi.
The level of my account hasn't changed again.
Please notify to developer about it.

[Ingix]

I notified the developer.

[High Peak]

thanks :)

[Chris Martin]

Will we be given an extension to our subscriptions for the period that this continues?

[Ingix]

I don't think so. The rated games you played in that period are not lost, they just were accounted for at a later time.

[Chris Martin]

Okay, thanks. Do you know why it is taking so long to fix?

[Ingix]

No, but fortunately it has been done in the mean time.

[Chris Martin]

Thanks!

[High Peak]

Hi.
The level of my account hasn't changed again.
Please notify to developer about it. :-[

[Ingix]

I did.

Just to make sure this is generally understood, any rated games played are not lost, their result will be taken into account once the problem has been solved.

Doesn't make it any less frustrating, I can understand that.  :(